WE ARE OPEN!

PLEASE READ BELOW FOR MORE INFO PRIOR TO YOUR VISIT

As veterinary industry experts, we are always vigilant about communicable diseases that can impact our patients, their owners, and staff.

With the recent outbreak of COVID-19, we are taking extra measures above and beyond our already-high standards to help ensure the safety of everyone:

  • As the situation is rapidly changing, we are regularly monitoring information from the Centers for Disease Control and Prevention (CDC), and federal and state/local agencies to follow all recommended protocol;
  • We are offering “Curbside Care” so your pet’s medical needs can still be taken care of, while following social distancing guidelines.
  • We are using medical-grade disinfectants more frequently in high traffic areas, including, door handles, light switches, faucets, front counters, phones, keyboards, exam rooms, restrooms, and more;
  • All employees are reminded to stay home if they are experiencing flu-like symptoms;
  • We ask those pet owners who have an appointment with us and are feeling under the weather to please call our office before coming in so we can determine the best plan for taking care of your pet.

For more information about COVID-19 and pets, this is a great resource from the American Animal Veterinary Medical Association: avma.org/covid-19-faqs-pet-owners.  If you have additional questions or concerns, please don’t hesitate to reach out to us.

At this time, we are open for business during our regular hours and will continue working hard to provide the level of care you have come to expect from us!

The Animal Hospital of Northwood is considered an “Essential Service” so we will maintain our normal hours as long as we are able.

Medication, Food, & Retail

We kindly ask that any items that you normally pick up at the clinic be called in beforehand. This allows us to make sure we have the items in stock for you and to have them ready for pick-up for when you arrive! Just give us a call when you arrive and we will take payment over the phone and deliver your items to your car! We also offer various shipping items for contactless service.

We have resumed taking boarding reservations, call our office to book a spot for your pet!

Appointments

Appointments and services will be conducted with limited contact via curbside care. Please follow these steps:

  1. Schedule your appointment in advance via phone/website/email or text.
  2. Fill out a history form for your pet prior to your appointment.
  3. Upon arrival for your appointment, park in a numbered parking spot, remain in your vehicle and call the clinic to check-in.
  4. Relay your cell phone number to be used for the appointment and make sure to keep it handy and have the ringer on.
  5. Over the phone, a staff member will go over the details of your appointment, and any questions/concerns you may have.
  6. A team member will come out to your car to bring your pet into the clinic to begin the appointment. Please wear your mask when interacting with staff members.
  7. The doctor will give you a call regarding findings from the exam and will discuss any and all concerns with you at that time.
  8. A staff member will take payment over the phone.
  9. A staff member will then bring your pet back to your vehicle, along with any medications or food.
Request Appointment

  • Please allow ample time for your appointment, it may take a little longer than normal.
  • As our weather heats up, it may be easier for you to drop your pet off and come back when they are finished.
  • We also offer virtual consultations with our veterinarians to help you care for your pets.